How to get the Quali SDK activated when it can only access the internet via a SOCKS 5 proxy.

Question

I am trying to deploy the Quali SDK 9.0.0.1667 in a private network. The VM has access to the internet via a SOCKS 5 proxy. When I browse to the system, and I enter my API token, it fails. How can I get a license installed so we can start using this? I tried to find instructions to generate a fingerprint, but I can't find the fingerprint.exe on this VM at all.

Thank you, --Edwin

Answer 1

Answer by Tomer Admon · Dec 02, 2018 at 07:10 AM

Hi Edwin,

Thanks for opening this question.

I suggest opening a ticket in our support portal so we will be able to share logs and find the proper solution for the case.

Thanks,

Tomer

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Answer 2

Answer by Edwin Jacques · Dec 03, 2018 at 08:23 AM

Thanks. Can you please provide a link to the support portal so I can create the ticket? Thank you.

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Answer 3

Answer by Steven Geller · Dec 03, 2018 at 09:06 AM

Hi Edwin,

You can go ahead and use the Submit a New Service Request link that you see when logged in to https://support.quali.com. Just fill in the form with as much information as you can and we will get back to you. - Steve

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Answer 4

Answer by Edwin Jacques · Dec 03, 2018 at 02:09 PM

I do not see any "Submit a New Service Request" option. When I click the "Support" link with the life preserver, I just get linked back to the same page. Can you provide a fully qualified link that I can click? Or maybe there is a phone number I can call?

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How to get the Quali SDK activated when it can only access the internet via a SOCKS 5 proxy.

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